General

This document details how to backup, install, transfer and restore Metrohm Tiamo software.

Procedure

How to backup current Tiamo software:

• In Tiamo, navigate to Help > About. Record the license code.
• Export all methods.
  • In Method tab, navigate to File > Method Manager > Select All > Edit > Export.
• Export configuration.
  • In Configuration tab, navigate to File > Export.
  • If login usernames and passwords aren’t known, uncheck security settings.
• Archive Audit trail, if applicable.
• We recommend informing your QA/QC department.
• In Configuration tab, navigate to Tools > Audit Trail >File > Print.
• Next, File > Archive. Select location.

• Create Backup directory.
  • In Configuration tab, navigate to Tools > Program Administration > New.
  • Enter name "Data Transfer".
  • In Directory field, navigate to computer C drive.
  • Click OK then Close.

• Archive configuration database.
  • In Configuration tab, navigate to File > Backup > Manually.
  • Select Backup Directory > Data Transfer.
  • Enter Backup name.
  • On the C drive, confirm Config folder was created.

• Archive database(s).
  • In Database tab, navigate to File > Database Manager > select database to backup then click Backup.
  • Select Backup Directory labeled Data Transfer.
  • Enter backup name, click Start.
  • On the C drive, confirm Determination folder was created.
  • If Database size is >2GB, we recommend archiving and opening a new database.

How to upgrade Tiamo software version. Review Appendix II for guidance.

• When software version is compatible, we recommend upgrading Tiamo on the current          computer operating system instead of a new computer.
• Go to the Metrohm website > Service and Support > Software Center > Tiamo to view the Windows compatibility table. tiamo | Metrohm
• If error message 009-119 "Old device program" appears, DO NOT UPDATE the Autosampler with Tiamo. Contact Technical Support.
• Perform upgrade.
  • Download desired Tiamo version from Metrohm website.
  • Admin rights are required on the computer being upgraded [read, write and delete]. Verify with your IT.
  • See Appendix I for recommended computer specifications.
  • Disconnect all instruments from computer.
  • Extract files from the downloaded, zipped Tiamo version file.
  • Locate Tiamo exe file then double click to begin installation procedure.
  • Follow the installation prompts.
• Follow previous section “How to backup current software” for this new version.

How to install and restore Tiamo on new computer. If updating Tiamo version, review Appendix II.

• Install Tiamo software.
  • Admin rights are required on the computer [read, write and delete]. Verify with your IT.
  • See Appendix I for recommended computer specifications.
  • Do not connect instruments to computer yet.
  • Download required Tiamo version from the Metrohm website.
  • Extract files from the downloaded, zipped Tiamo version file.
  • Locate Tiamo exe file and double click to begin installation procedure.
  • Follow the installation prompts.
  • Open Tiamo, navigate and access all tabs – if there is an error in installation, an error message will appear, or software won’t open.
  • Close Tiamo.
• Restore Tiamo software.
  • From the previous computer, navigate to C drive, copy both Determination folder and Config folder to an external drive.
  • From the external drive, copy both Determination folder and Config folder to the C drive of the new computer.
  • Open Tiamo.
  • Create Backup directory.
  • In Configuration tab, navigate to Tools > Program Administration > New.
  • Enter name as "Data Transfer".
  • In Directory field, navigate to computer C drive.
  • Click OK > Close.

• Restore Databases.
  • In Database tab, navigate to File > Database Manager.
  • If previous database name was Tiamo, then select Tiamo > Edit > Delete.
  • Select Restore.
  • Select Backup Directory labeled "Data Transfer".
  • Select Backup name.
  • In Save As field, enter previous database name. Click Start.
  • Click OK > Close.
  • Close Tiamo.

• • Connect instruments to computer.
  • Navigate to Control Panel > Device Manager > Navigate to USB Metrohm folder. Double-click to open.
  • Ensure all instruments are listed.

• Restore Configuration Database [ConfigDB].
• • On computer, navigate to C:\Program Files (x86)\Metrohm\tiamo\bin.
  • Launch ConfigRestore.
  • Select Backup Directory Data Transfer which was just created.
  • Select backup name, click Start.
  • Open Tiamo.
  • Import Configuration file, [.mcfg].
  • In Configuration, navigate to File > Import. Select directory and File.
  • Select Open > OK.
  • Follow on-screen messages.
  • Follow previous section “How to backup current software”.

Appendix I

Metrohm recommends the following PC specs:

• RAM: at least 4GB (8 GB preferred)
• Hard drive: at least 60GB
• Processor: i5 or better
• USB port: one per instrument plus 1 extra per every 2 instruments

Appendix II

• For Windows 7 operating system and current Tiamo version 2.2, Metrohm recommends this upgrade plan for version 2.5.
  • On current computer upgrade to 2.5, then follow section “How to backup current Tiamo software”.
  • On new computer Windows 10 operating system, follow section "How to install and restore Tiamo software".
• Tiamo versions 2.5 and higher are compatible with Windows 10 operating system.
• Tiamo is currently not officially compatible with Windows 11 operating system.
  

If error message 009-119 Old device program appears, DO NOT UPDATE the Autosampler. Contact Technical Support and provide Instrument model number, serial number and program version.

Troubleshooting

• The following ports must be in listening status: 5645, 5646, 6001, 6002.